Privacy Policy
At Jain Collections, we value your trust and are fully committed to protecting your personal information. This Privacy Policy outlines how we handle and safeguard the details you share with us through our website and showroom.
1. Information We Collect
We collect personal details such as your name, phone number, and email address when you reach out via our contact channels or WhatsApp. For our Buy-Back Program, we also collect outfit details, photos, and expected valuations submitted through our platform.
2. How We Use Your Information
- To respond to your rental and purchase inquiries promptly.
- To review and process your pre-loved clothing submissions for the Buy-Back program.
- To verify your mobile number securely via WhatsApp verification codes.
- To manage your bookings, fitting schedules, and delivery updates.
3. Data Security
We maintain strict administrative and technical safeguards to keep your personal information secure. All form submissions and communication channels are protected against unauthorized access.
4. Information Sharing
We respect your privacy and never sell, trade, or rent your personal data to outside organizations. Information is only shared with trusted service providers strictly required to operate our communications (such as our verified WhatsApp messaging service for order updates and verification codes) and with analytics providers as described below.
5. Cookies & Analytics
We use Google Analytics (GA4) and Google Tag Manager to understand how visitors use our website - such as which pages are viewed and which categories are popular - so we can improve the site. These tools may place cookies or use similar technology in your browser to distinguish you from other visitors. This data is aggregated and used for site improvement; it is not used to identify you personally, and you can disable cookies at any time through your browser settings without affecting your ability to browse or enquire with us.
6. Buy-Back Photos & Documents
Photos, outfit details, and any bills or purchase proof you submit for the Buy-Back Program are used solely to assess your item and determine a valuation. They are reviewed by our team, are not shared with any third party beyond what's needed to process your submission, and are retained only as long as needed to complete the assessment and, if accepted, the buy-back transaction and our related records.
7. Data Retention
We keep contact and enquiry details for as long as needed to respond to you and manage any related booking, and Buy-Back submissions for as long as needed to complete the assessment and transaction, plus any period required for our accounting and legal record-keeping. You can request deletion of your details at any time as described in section 9 below.
8. Wishlist & Browser Preferences
Our website saves your saved wishlist items directly on your own device browser. This ensures a fast, seamless browsing experience without unnecessary tracking on our servers.
9. Contact Us
If you have any questions regarding this Privacy Policy, or if you would like to update or remove your details, please visit our Borivali showroom or reach out to us at info@jaincollections.com.